The Juniper Windows Orlando Guarantee
We put it in writing before the first screw comes out of the box. Every window replacement, window installation, and door replacement we do in Orlando comes with two things: a written price that doesn’t change once work starts, and a 365-day promise that if the work isn’t right, we make it right. Parts and labor, for a full year, on paper. That’s not marketing language. That’s how Sean Mackey has run Juniper Windows Orlando since day one, and it’s how every crew member works every job in every neighborhood from College Park to Lake Nona. If a window leaks, a door binds, or a frame settles wrong, you call us. We come back. No charge, no argument, no phone tag.
What’s Covered
- Workmanship for 365 days. If an installation issue shows up within a year of the job date, we repair or replace the affected work at no cost to you, parts and labor included, in writing.
- Written price before anything starts. You’ll see the full line-item quote on paper or screen before you approve the project, so the price you agree to is the price you pay.
- Cleanup on every job. Old windows, door frames, packaging, fasteners, and glass fragments get hauled off by our crew before we call the job done. We don’t leave a construction site in your yard.
- On-time arrival you can track. Under The Relay Standard, you get a live arrival time on your phone, so you’re not sitting around waiting on a window crew that may or may not show.
- Before-and-after photos of the work. We document what we did, where we did it, and what it looks like finished, all attached to your digital invoice.
- Background-checked, uniformed technicians. Every person who walks through your door is a Juniper Windows Orlando employee we’ve vetted, not a random subcontractor.
- Real product lines, not mystery brands. We stock and install PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux. If a warranty claim ever comes up, you’re dealing with a real manufacturer’s name, not an off-label import.
Our Satisfaction Promise
Here’s the reality of window and door work in Florida: things settle, humidity does what humidity does, and a house built in 1987 in Baldwin Park doesn’t react to new construction the same way a 2015 build in Winter Garden does. So we planned for the “what if” from the beginning. If you’re not satisfied with how the job turned out, here’s what actually happens. You call (850) 679-8554. A real person answers, because we answer our phones around the clock. We schedule a return visit, show up, look at the issue, and fix it. If our repair fails, the second visit is free too. There’s no claims department to argue with, no fine print to decode, and no waiting period before you can report a problem. The 365-Day Done Right Promise is written into every project agreement we issue in Orlando. You don’t have to remind us it exists. Sean Mackey signs his name to it, and he expects every tech on his crew to work like their name is on it too.
Licensed & Insured Backing
A guarantee only matters if the company behind it is still around when you need it. We’re licensed and insured to perform window replacement, window installation, and door replacement across Orlando and Orange County. That insurance covers you if something goes wrong on the job, and our licensing means the work is done to Florida building code standards, with permits pulled where the city or county requires them. Juniper Windows Orlando has been operating since 2001, and we’ve never hidden behind an LLC that dissolves when the last truck pulls away. If there’s ever a problem, we answer the phone, send a crew, and stand behind what we built. That’s the whole point of the paperwork.
What About The Manufacturer Warranty?
Your windows and doors carry their own manufacturer warranties depending on the product line you choose. PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux each have their own coverage terms for glass, frames, hardware, and finish. We don’t invent numbers or promise you a specific warranty year-length on a brand’s behalf. What we do promise is this: we help you file any manufacturer claim during your first year and beyond, and we don’t mark it up. The 365-Day Done Right Promise is our workmanship guarantee, separate from any manufacturer coverage. If a product fails because we installed it wrong, that’s on us for a full year. If a product fails because of a manufacturing defect, we’ll point you to the right channel and make sure you’re not dealing with it alone.
Frequently Asked Questions About The Guarantee
Yes. If a window or door we installed develops a problem within 365 days of the installation date, and that problem is related to how we installed it, we fix it at no charge for both the parts and the labor. It’s written into your project agreement. Call (850) 679-8554 and we’ll schedule the return visit, no deductible, no service fee.
Call us anyway. If the issue is covered by a manufacturer’s warranty, we’ll help you navigate that claim. If it’s a repair we can make quickly, we’ll quote you a fair written price before any work starts, same as always. We don’t disappear at day 366.
No. Your project agreement with Juniper Windows Orlando is your proof of coverage. We keep our own records of every job, every product serial number when applicable, and every install date. You don’t have to mail anything in or create an online account.
No. The written price you approve before the job begins is the price on your final invoice. If we discover something during installation that changes the scope, we stop, explain what we found, and get your approval in writing before moving forward. No surprise line items, no “materials adjustment” at the end.
The 365-Day Done Right Promise covers the installation address for 365 days from the job date. If you sell the home during that year, the new owner inherits the coverage. Just have them call us with the address and we can pull up the job record.
We regularly work in Orlando proper plus Winter Park, Maitland, Altamonte Springs, Apopka, Ocoee, Windermere, Dr. Phillips, Kissimmee, Sanford, Oviedo, Winter Garden, and the surrounding Orange, Seminole, and Osceola County areas. If you’re within reasonable reach of Orlando, call (850) 679-8554 and we’ll tell you straight if we service your street.
Written by Sean Mackey, Owner at Juniper Windows Orlando, serving the Orlando area with window replacement, window installation, and door replacement since 2001.
Six Reasons Homeowners Choose Juniper Windows Orlando
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.